Due to final clearance, hygiene concerns, and suppliers' requests, certain items and brands are non-exchangeable, non-returnable, and non-refundable. Kindly double check the items you wish to return do not fall under this list:
Beauty Products
Earrings
Essentials
Gift cards
Lingerie
Swimwear
Underwear
Bulky Items (more than 50cm dimension on each side, and more than 10KG in weight)
In addition:
Items & brands that were purchased under a campaign/sale that indicates the products to be Non-Exchangeable & Non-Refundable cannot be returned
Swimwear items from specific brands will now be accepted for refund or exchange if returned with the original hygiene sticker. See the list of brands here.
Bulky items that are Incorrect/defective/Damaged upon receiving, should be reported with photos/video of the item within 7 days to consider for return