Account Related

To edit your personal information, simply login and follow these easy steps

Desktop - Go to Account > Details > Account information

App - Go to Account > Details

To reset your password, you may simply follow these easy steps to recover your account:

1. Go to the log in page
2. Click on forgot password at the bottom
3. Type in your email address to get a link to change your password
4. Open your email from ZALORA and click the link provided
5. Enter your new password and click submit

You may follow the steps below to delete your account:

1. Go to Account and choose “Request Account Deletion”
2. Choose “Delete My Account”. If you wish to retain your account, select “Keep My Account” instead.
3. After fully reading and agreeing to the “Important Information & Disclaimer”, proceed to “Continue To Account Deletion”.
4. After fully reading and agreeing to all the “Terms And Conditions”, please tick the box to confirm your agreement and proceed to “Submit”.
5. You will receive an email from our Customer Service Team on your account deletion within 3-5 days

NOTE: Account deletion may take up to (30) thirty days to completely reflect in our system.

There are several things that you should take note of prior to requesting account deletion:

• Your request will be sent to our Customer Service Team for review and will reply to you once your request has been completed.
• The request will be put on hold If there are pending orders or remaining store credit/wallet credit in your account. Our Customer Service Team will reach out to you for further arrangement.
• All your data will be removed and any existing cashback in your account will be forfeited.
• After successful deletion of your account, ZALORA will hold your transactional data for financial audit purposes.
• Account deletion is permanent and irreversible. After successful deletion, you will not be able to login and view previous account history.
• Once you submit the delete account request, you can't login to your ZALORA account again.