All Topics

ZALORA ADVISORY (2)

Advisory (6)

• ZALORA Operations as of September 25, 2024
• November 2024 Schedule of Operations
• Monsoon Weather Advisory 2024

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HOLIDAY CALENDAR (1)

• Holiday Calendar

Delivery (4)

Order Tracking (4)

• How can I track my order?
• What does my order status mean?
• Is your delivery secure?

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Shipping & Handling Fees (6)

• How much is shipping?
• Are there additional fees for items shipped from overseas?
• What brands are excluded for Free Shipping?

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Delivery Requests (3)

• Can someone else accept / receive my order?
• Can I choose not to accept some items from my order upon delivery?
• If the delivery failed, what's next?

Delivery Details (10)

• When can I expect my order?
• Can I change my delivery details?
• Why do I have multiple deliveries for one order?

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Exchange & Refund/Return (1)

Exchange & Refund/Return (16)

• What is your return policy?
• How do I use the Online Exchange & Refund/Return Feature?
• What is your returns, refund & exchange timeline?

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Orders (2)

How to Order (5)

• Can I checkout without making an account?
• How can I add an item to my wishlist?
• Account Verification via Email

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Managing Orders (6)

• Where is my invoice?
• Why was my COD order cancelled?
• What does it mean when my item is Out of Stock?

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ZALORA VIP (1)

ZALORA VIP (8)

• What is ZALORA VIP?
• How do I subscribe to ZALORA VIP?
• How does the ZALORA VIP free shipping perk work?

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Account (1)

Account (5)

• How do I navigate my Account page?
• How do I create an account on ZALORA?
• How do I change my account details?

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General Inquiries (4)

General Inquiries (10)

• Are ZALORA products legit?
• Click + Connect
• Do you have gift wrapping services?

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ZALORA Programs and Partners (1)

• Sell With ZALORA

Contact Us (4)

• Careers
• Media and Public Relations
• Customer Service

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Reward Programmes (2)

• Best Price Guaranteed Campaign
• Best Price Guaranteed Terms & Conditions

Payments (2)

Vouchers & Discounts (6)

• How can I use a voucher code?
• Why isn't my voucher code working?
• How can I find out if my voucher code is still valid?

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Payments (11)

• What are the different payment methods?
• What is Plentina?
• What is TendoPay?

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Size Guide (4)

Sizing Tools (1)

• How Do I Find My Perfect Size?

For Tops & Dresses (3)

• Use The Product & Model Measurements
• Use The Size Conversion Chart
• Use The Size Recommendation Tool

For Bottoms (3)

• Use The Size Conversion Chart
• Use The Product & Model Measurements
• Use The Size Recommendation Tool

For Shoes (3)

• Use The Size Conversion Chart
• Use The Product Measurements
• Use The Size Recommendation Tool

Warranty & Repairs (1)

Warranty & Repairs (4)

• Watch Warranty
• Servicing My Items
• Brands with Warranty

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Cashback (1)

Cashback (4)

• Cashback Terms and Conditions
• What is a Cashback?
• Cashback Special Offer

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LUXURY (4)

LUXURY: DELIVERY (4)

• LUXURY: How will my luxury item be cared for during transportation?
• LUXURY: Will I be waived from the shipping fee charge?
• LUXURY: Will my items be shipped separately?

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LUXURY: RETURNS (4)

• LUXURY: What's the return policy?
• LUXURY: Is there a warranty/repair period for luxury watches?
• LUXURY: How should I proceed if the item(s) received is damaged/has defects or incomplete?

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LUXURY: GENERAL (5)

• LUXURY: How do I know if the product is authentic?
• LUXURY: Do all items have ready stock or should they be pre-ordered?
• LUXURY: Who are sellers/marketplace?

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LUXURY: PAYMENT (1)

• LUXURY: Is cash on delivery available?