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HELP TOPICS Exchange & Refund/Return

Exchange & Refund/Return

What is your return policy?
Tue, Oct 15, 2024 at 3:45 PM
How do I use the Online Exchange & Refund/Return Feature?
 
Tue, Jul 12, 2022 at 2:58 PM
What is your returns, refund & exchange timeline?
   
Fri, Mar 7, 2025 at 2:56 PM
How can I exchange & return/refund my item?
Tue, Jun 18, 2024 at 6:11 PM
How can I track my return items?
IMPORTANT: In line with the holiday - Feast of Black Nazarene tomorrow (January 9, 2025), 2GO will be suspending Manila operations for both delivery and pi...
Wed, Jan 8, 2025 at 1:57 PM
Return Processing Fee For High Returns
Mon, Sep 2, 2024 at 9:23 AM
What are the Non-Exchangeable & Non-Refundable Items & Brands?
Fri, Feb 21, 2025 at 3:51 PM
How do I drop off my return items?
**Please note that we don't have return drop-offs in our ZALORA office.
Fri, Oct 18, 2024 at 3:57 PM
Where can I drop off my returns?
**Please note that we don't have return drop-offs in our ZALORA office.
Fri, Oct 18, 2024 at 3:55 PM
What are the returnable swimwear brands?
Thu, Apr 27, 2023 at 5:06 PM