Return Restrictions

1. What are the Non-Exchangeable & Non-Refundable items & Brands?

Due to final clearance, hygiene concerns, and suppliers' requests, certain items and brands are non-exchangeable, non-returnable, and non-refundable. Kindly double check the items you wish to return do not fall under this list:

Beauty Products
Earrings
Essentials
Gift cards
Lingerie
Swimwear
Underwear
Bulky Items (more than 50cm dimension on each side, and more than 10KG in weight)

In addition:

Items & brands that were purchased under a campaign/sale that indicates the products to be Non-Exchangeable & Non-Refundable cannot be returned
Swimwear items from specific brands will now be accepted for refund or exchange if returned with the original hygiene sticker.
Bulky items that are Incorrect/defective/Damaged upon receiving, should be reported with photos/video of the item within 7 days to consider for return

2. Are there exclusions for swimwear if they do not fit?

We now accept returns for swimwear items from specific brands below. Swimwear items from these brands are packed with hygiene stickers. Please make sure that these are still intact when you return them, otherwise, it might get rejected.

Abercrombie & Fitch
Billabong
Cotton On
Cotton On Body
Dorina
Envie de Fraise
Factorie
Hollister
Ichi
Jack Wills
Jojo Maman Bebe
Junarose
LipsyLost Ink
Malibu Beachwear
!Solid
Mama.licious
Mango
Misguided
Monoloco
Penti
Piha
Pink N’ Proper
Ripe Maternity
River Island
Seafolly
Selected Homme
South Beach
Superdry
Trendyol
Vero Moda
Y.A.S.
Yshey