Warranty & Repairs

1. Does your items have warranty?

Warranties are only provided by certain individual international Watch and Luggage brand owners and any form of guarantee will be fulfilled by them. Please do not send your items back to ZALORA for servicing or warranty claims. We're sorry, but warranty claims can only be done at the respective brand's service centers. ZALORA does not provide servicing on behalf of customers.

2. Which of your brands have warranty?

Watches

Fossil
Daniel Wellington
Adidas
AVI-8
Casio
Esprit
James McCabe
Komono
Swiss Eagle
Diesel
Fjord
CCCP
Thomas Earnshaw
Klaus Kobec
Cross
Triwa
Velocitech

Luggages

Samsonite
Samsonite Red
American Tourister
VIP

These lists are non-exhaustive, you can check the product description of each item to double-check the warranty. Alternatively, you can reach out to our friendly customer service team.

3. The watch I ordered is confirmed to have a warranty. How do I go about it?

As warranty instructions and procedures may differ across brands, please refer to the respective brand/company’s website for detailed information. Please note that online warranty registration may be required for certain brands as stated in the product description. The general warranty for watches are as follows:

1. For warranty service at each individual brand's Service Center, please present the duly completed warranty certificate or the original receipt of purchase (ZALORA Invoice). If the warranty is applied to the problem of your watch, the product will be repaired or replaced at the sole discretion of the Service Center. Repairs will be free of charge if it proves to be defective in material or workmanship under normal use.

2. Warranty is only for the movement, hands, dials or manufacturing defect. This warranty is void if the watch has been damaged by accident, improper and rough treatment, negligence, normal wear and tear, water damage, unless marked as water-resistant, or other factors not due to defects in material or workmanship.

3. Warranty does not cover Lens, Case, Strap, and Bracelet that is damaged or worn.

4. Warranty does not cover unauthorized repair and/or modification.

4. The luggage I ordered is confirmed to have a warranty. How do I go about it?

As warranty instructions and procedures may differ across brands, please refer to the respective brand/company’s website for detailed information. The general warranty for luggage are as follows:

1. Luggage are provided with a warranty for a period as mentioned on the warranty card, starting from the date of purchase by the first purchaser or gift recipient.

2. Warranty for luggage covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water and normal wear and tear or transport damage (by airlines for example).

3. If a warranty is global, you may have your product repaired at any Service Center in the world. However, please be informed that the cost of getting the product to any such Service Center including but not limited to, the cost of packaging, shipping and applicable taxes, will be solely borne by the customer.

4. For warranty service at a Service Center, please present the duly completed warranty certificate or the original receipt of purchase (ZALORA Invoice). In general, if the warranty applies to the problem of your luggage, you will be notified as to whether the product will be repaired or replaced. Any such repair or replacement are generally at the expense of the company, including any costs required to return the repaired or replacement product to you.