Cashback Terms and Conditions

General

1. These Cashback terms and conditions (the “Cashback T&Cs”) shall apply in addition to, and comprise part of, the general ZALORA Terms and Conditions as set out at Zalora Philippines Terms & Conditions (the “ZALORA T&Cs”), and any capitalized terms used herein without definition shall have the meanings assigned to them in the general ZALORA T&Cs. By using our Platform, you indicate that you accept these Cashback T&Cs as well as the general ZALORA T&Cs.

2. ZALORA reserves the right to forfeit a customer’s cashback in the following instances:

   1. If the customer initiates a return/refund of item/s with earned cashback;

   2. If cashback has already been redeemed prior to a request for return.

Use of CashBack

3. You may use Cashback while making payments for Products on the Platform only, subject to the terms set out in these Cashback T&Cs.

4. To manually confirm any Cashback-eligible items check the balance of Cashback, please visit "My User Account" on the Platform. ZALORA accepts no liability for errors in the email address of the voucher recipient. ZALORA reserves the right to without notice deduct any Cashback which ZALORA determines in its sole discretion has been credited into your account in error.

5. In the event of fraud, an attempt at deception or other illegal activities in connection with redemption of Cashback on the Platform, ZALORA is entitled at its sole discretion to deduct any Cashback and close your Account and/or require a different means of payment.

6. ZALORA assumes no liability for the loss, theft, or illegibility of Cashback.

7. Cashback is valid for the specified period stated on the cashback wallet, and can only be redeemed. ZALORA reserves the right to exclude the use of Cashback for certain brands or items at its sole discretion.

8. Cashback can only be used up to 30%-50% of the unit price of the Product after any offers, discounts, or promotional pricing (including but not exclusive to voucher codes).

9. Cashback is not eligible for withdrawal or exchangeable for cash at any time.

10. Cashback is not transferable between customer accounts at any time.

11.  If any product has moved to “automatic deposit” or is manually confirmed on the cashback page of the Platform, such that Cashback is issued for that item, such products shall not be exchangeable or refundable.