Credit Card Installment

At checkout, select CREDIT CARD INSTALLMENT as your payment method. You will now have the option to split your payment into 3 or 6 monthly installments at 0% interest.

The minimum amount for each transaction is Php3000 and maximum limit depends on your credit limit

Yes, as long as the item is eligible for return/exchange. Learn more about Non-Exchangeable & Non-Refundable Items & Brands here.

Once ZALORA processes your return, if you opted for Wallet Credit, you may expect your credit in your ZALORA account within 1-2 working days. For Reversal, the bank should process the amount within 7-14 days on the cardholder's statement; the amount will reflect on your credit card depending on your cut-off.

Your refund will be processed based on the refund method selected when you create your return request.

UnionBank, RCBC, and HSBC

If you choose a card refund, the amount will be credited back to your account, while the installment payment plan will continue until the end of the tenure. If you wish to cancel the installment plan, please contact your issuing bank directly.

If you purchase three products and want to return one of them, you will be refunded for the returned item, and the installment payment plan will still continue until the end of the tenure.

BPI

For partial refunds, the refund will be issued via Wallet Credit to maintain the installment plan. If the remaining order value falls below Php 3,000 for 3-month installments or Php 15,000 for 6-month installments, the refund request will be rejected by BPI.

If you prefer the refund to be credited back to your card, you will need to fully settle the remaining balance with ZALORA first, after which the installment plan will be cancelled. For example, if you purchased three items under installment and returned one item, you must settle the value of the remaining two items via bank deposit before the full installment amount can be refunded to your card.

For partial returns & cancellation of orders , you will automatically be refunded via Wallet Credit. However, if the whole order will be cancelled or returned, you will automatically be refunded via reversal through your original payment method.