Delivery and Shipping Details

1. Is my delivery secure, and who are your shipping providers?

At ZALORA, we team up with trusted riders and delivery partners to make sure your orders arrive safely and on time. To keep your deliveries secure, always ask to see the rider’s ID and check your package for any signs of tampering before you pay, especially if you’re using Cash on Delivery.

For fast and reliable service across the Philippines, we use J&T Express, and for pick-ups or returns in NCR, we also work with 2GO. If your order is coming from overseas, our delivery partners include Janio, NinjaVan, and SF Express.

2. Are there areas you do not deliver to?

ZALORA thrives to make the best fashion available to all customers in the Philippines. However, some specific geographical and logistical limitations prevent our team from delivering this fashion experience in certain areas.

To check whether your preferred delivery address is non-serviceable, simply check the areas below

Areas in Luzon:

Province	City	Barangay
Abra	Bangued	Agtangao Angad Banacao Bangbangar Cosili West (Buaya) Dangdangla Lingtan Lipcan Lubong Macarcarmay Macray Malita Maoay Palao Patucannay Sagap San Antonio Santa Rosa Sao-atan Sappaac Tablac (Calot) Zone 1 Pob. (Nalasin) Zone 2 Pob. (Consiliman) Zone 3 Pob. (Lalaud) Zone 4 Pob. (Town Proper) Zone 5 Pob. (Bo. Barikir) Zone 7 Pob. (Baliling)
	Boliney	Dao-angan Kilong-Olao Poblacion (Boliney)
	Bucay	Abang Bangbangcag Bangcagan Banglolao Bugbog Calao Dugong Labon Layugan Madalipay North Poblacion Pagala Pakiling Palaquio Patoc Quimloong Salnec San Miguel Siblong South Poblacion Tabiog
	Bucloc	Ducligan Labaan Lamao (Pob.) Lingay
	Daguioman	Cabaruyan Pikek
	Danglas	Abaquid Cabaruan Caupasan (Pob.) Danglas Nagaparan Padangitan Pangal
	Dolores	Bayaan Cabaroan Calumbaya Cardona Isit Kimmalaba Libtec Lub-lubba Mudiit Pacac Salucag Talogtog Taping
	La Paz	Benben (Bonbon) Bulbulala Buli Canan (Gapan) Liguis Malabbaga
	Lagangilang	Balais Cayapa Dalaguisen Lagben Laguiben Nagtipulan Nagtupacan Pawa Poblacion Presentar San Isidro Tagodtod Taping
	Lagayan	Collago Pang-ot Poblacion Pulot
	Langiden	Dalayap (Nalaas)
	Luba	Ampalioc Gayaman Lul-luno Luzong Nagbukel-Tuquipa Poblacion Sabnangan
	Malibcong	Lat-ey Malibcong (Pob.)
	Manabo	Ayyeng (Pob.) Catacdegan Nuevo Catacdegan Viejo Luzong San Jose Norte San Jose Sur San Juan Norte San Juan Sur San Ramon East San Ramon West Santo Tomas
	Penarrubia	Dumayco Lusuac Malamsit (Pau-Malamsit) Namarabar Patiao Poblacion Riang (Tiang) Santa Rosa Tattawa
	Pidigan	Alinaya Arab Garreta Immuli Laskig Monggoc Naguirayan Pamutic Pangtud Poblacion East Poblacion West San Diego Sulbec Suyo (Malidong) Yuyeng
	Pilar	Bolbolo Brookside Dalit Dintan Gapang Kinabiti Maliplipit Nagcanasan Nanangduan Narnara Ocup Pang-ot Patad Poblacion San Juan East San Juan West South Balioag Tikitik Villavieja
	Sallapadan	Bazar Bilabila Gangal (Pob.) Naguilian Saccaang
	San Isidro	Dalimag Langbaban Manayday Pantoc Poblacion Sabtan-olo Tangbao
Albay	Rapu-Rapu	Bagaobawan Batan Bilbao Binosawan Buenavista Calanaga Caracaran Carogcog Dap-dap Gaba Galicia Guadalupe Hamorawon Lagundi Liguan Linao Malobago Mananao Mancao Manila Masaga Morocborocan Nagcalsot Pagcolbon Poblacion Sagrada San Ramon Santa Barbara Tinocawan Tinopan Viga Villahermosa
Batanes	Basco	Chanarian Ihubok I (Kaychanarianan) Ihubok II (Kayvaluganan) Kayhuvokan San Antonio San Joaquin
	Itbayat	Raele San Rafael (Idiang) Santa Lucia (Kauhauhasan) Santa Maria (Marapuy) Santa Rosa (Kaynatuan)
	Ivana	Radiwan Salagao San Vicente (Igang) Tuhel (Pob.)
	Mahatao	Hanib Kaumbakan Panatayan Uvoy (Pob.)
	Sabtang	Chavayan Malakdang (Pob.) Nakanmuan Savidug Sinakan (Pob.) Sumnanga
	Uyugan	Imnajbu Itbud Kayuganan (Pob.) Kayvaluganan (Pob.)
Cagayan	Calayan	Babuyan Claro Balatubat Cabudadan Centro II Dadao Dalupiri Dibay Dilam Magsidel Minabel Naguilian Poblacion
Isabela	Divilacan	Bicobian Dibulos Dicambangan Dicaroyan Dicatian Dilakit Dimapnat Dimapula (Pob.) Dimasalansan Dipudo Ditarum Sapinit
	Maconacon	Aplaya Canadam Diana Eleonor (Pob.) Fely (Pob.) Lita (Pob.) Malasin Minanga Reina Mercedes Santa Marina (Dianggo)
	Palanan	Alomanay Bisag Culasi Dialaoyao Dicabisagan East (Pob.) Dicabisagan West (Pob.) Dicadyuan Diddadungan Didiyan Dimalicu-licu Dimasari Dimatican Maligaya Marikit San Isidro Santa Jacinta Villa Robles
Nueva Ecija	Lupao	Palo
Romblon	Banton	Balogo Banice Hambi-an Lagang Libtong Mainit Nabalay Nasunogan Poblacion Sibay Tan-Ag Toctoc Togbongan Togong Tumalum Tungonan Yabawon
	Concepcion	Bachawan Calabasahan Dalajican Masadya Masudsud Poblacion Sampong San Pedro (Agbatang) San Vicente
	Corcuera	Alegria Ambulong Colongcolong Gobon Guintiguiban Ilijan Labnig Mabini Mahaba Mangansag Poblacion San Agustin San Roque San Vicente Tacasan
	San Jose	Busay Combot Lanas Pinamihagan Poblacion (Agcogon)

Areas in Visayas:

Antique	Caluya	Alegria Bacong Banago Bonbon Dawis Dionela Harigue Hininga-an Imba Masanag Poblacion Sabang Salamento Semirara Sibato Sibay Sibolo Tinogboc
Eastern Samar	General MacArthur	Tikling
	Maydolong	Tugas
Negros Occidental	San Enrique	Bagonawa Baliwagan Batuan Guintorilan Nayon Poblacion
Palawan	Agutaya	Abagat (Pob.) Algeciras Bangcal (Pob.) Cambian (Pob.) Concepcion Diit Maracanao Matarawis Villafria Villasol
	Araceli	Balogo Dagman Dalayawon Lumacad Madoldolon Mauringuen Osmeña Poblacion (Centro) San Jose De Oro Santo Niño Taloto Tinintinan Tudela (Calandagan)
	Balabac	Agutayan Bancalaan Bugsuk (New Cagayancillo) Catagupan Indalawan Malaking Ilog Mangsee Melville Pandanan Pasig Poblacion I Poblacion II Poblacion III Poblacion IV Poblacion V Poblacion VI Rabor Ramos Salang Sebaring
	Busuanga	Maglalambay Panlaitan
	Cagayancillo	Bantayan (Pob.) Calsada (Pob.) Convento (Pob.) Lipot North (Pob.) Lipot South (Pob.) Magsaysay Mampio Nusa Santa Cruz Tacas (Pob.) Talaga Wahig (Pob.)
	Coron	Banuang Daan Bulalacao Cabugao Tara
	Cuyo	Balading Bangcal (Pob.) Cabigsing (Pob.) Caburian Caponayan Catadman (Pob.) Funda Lagaoriao (Pob.) Lubid Lungsod (Pob.) Manamoc Maringian Pawa San Carlos Suba Tenga-tenga (Pob.) Tocadan (Pob.)
	Dumaran	Bacao Bohol Calasag Capayas Catep Culasian Danleg Dumaran (Pob.) Ilian Itangil Magsaysay San Juan Santa Maria Santa Teresita Santo Tomas Tanatanaon
	Kalayaan	Pag-Asa (Pob.)
	Linapacan	Barangonan (Iloc) Cabunlawan Calibangbangan Decabaitot Maroyogroyog Nangalao New Culaylayan Pical San Miguel (Pob.) San Nicolas
	Magsaysay	Alcoba Balaguen Canipo Cocoro Danawan (Pob.) Emilod Igabas Lacaren Los Angeles Lucbuan Rizal
	Roxas	Barangay VI Pob. (Johnson Island)
	Taytay	Batas Beton Casian Debangan Depla Meytegued Paly (Paly Island) Tumbod

Areas in Mindanao:

Agusan del Norte	Butuan City	MJ Santos
Davao del Norte	Island Garden City of Samal	Tagbaobo
Lanao del Norte	Kapatagan	Quarry
Maguindanao	Mamasapano	Bagumbong Dabenayan Daladap Dasikil Liab Libutan Lusay Mamasapano Manongkaling Pidsandawan Pimbalakan Sapakan Tuka Tukanalipao
	Shariff Saydona Mustapha	Pusao
Surigao del Norte	San Francisco	Abad Santos Alegria Bailan Garcia Libertad Mabini Mabuhay (Pob.) Magsaysay Rizal T. Arlan (Pob.) Tangbo
Zamboanga del Sur	Zamboanga City	Abong-abong

3. Why did I receive multiple deliveries for one order?

If your order includes a mix of items, such as Sold by ZALORA (local), Sold by ZALORA (international), and Sold by Sellers, these products may come from different locations and have different delivery times. That’s why you might receive your items in separate packages and on different days.

Sometimes, if you place two or more orders close together and the items are coming from the same warehouse, our system may combine them into a single package. This depends on the order status and timing, and is handled automatically.

4. What does my order status mean?

Understanding Your ZALORA Order Delivery Status When you place an order with ZALORA, your package goes through several stages before it reaches you. Here’s a simple guide to help you understand the different delivery statuses you might see when tracking your order:

Important!

After you place an order, you’ll receive an Order Acknowledgement email. Please note, this email does not mean your order has been accepted yet. Your order is only officially accepted once you receive the Order Shipped email.

Status	What It Means
Verification Pending	Your order is waiting for Finance verification.
Verification in Process	Finance is currently verifying your order.
Check In Progress	Your order is undergoing finance checks.
Checked	Your order has passed finance verification and will be sent to our warehouse.
Order Receiving	Your order has reached our warehouse and will be prepared soon.
Order Processing / Processed	Your order is being picked and packed.
Shipped	Your order has been scheduled for delivery.
In Delivery / Out for Delivery	Your order is on its way to you today. Get ready!
Delivered	Your order has been delivered. Enjoy your purchase!
Refund Being Processed	We’ve received your returned parcel and are preparing your refund.
Refunded	Your refund has been credited to your original payment method or Wallet Credit.
Order Closed	The order is closed, refund or exchange is no longer available, or the order was canceled.