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HELP TOPICS Delivery

Delivery

Have questions on Delivery? Fret not! Click on any of the articles to find your answers on delivery lead times, delivery fees or tracking your order.

Order Tracking 4
  • How can I track my order?
  • What does my order status mean?
  • Is your delivery secure?
  • Notification indicates the order was shipped, and I still haven't received it
Shipping & Handling Fees 5
  • How much is shipping?
  • Are there additional fees for items shipped from overseas?
  • What brands are excluded for Free Shipping?
  • What is sold by ZALORA Express Shipping?
  • What is SOLD by Third-Party Seller Express Shipping?
Delivery Requests 4
  • Can someone else accept / receive my order?
  • Can I choose not to accept some items from my order upon delivery?
  • If the delivery failed, what's next?
  • Can I request for a specific delivery date?
Delivery Details 12
  • When can I expect my order?
  • Can I change my delivery details?
  • Why do I have multiple deliveries for one order?
  • Are there non-serviceable areas?
  • Is my item coming from overseas?
  • How can I pick up my order?
  • Can all products be shipped nationwide?
  • Airline Restrictions
  • Is my area an Out-of-Town City?
  • Who are your shipping providers?
  • Do you do international shipping?
  • Regions/Cities Breakdown
See all 12 articles
HELP TOPICS