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Managing Orders

Need to track your shopping spree? Messed up your order and need to change it? Need to cancel your order? Don't fret! In this section we'll help you in managing your different orders!

Where is my invoice?
As part of ZALORA's efforts to support environmental sustainability, we are slowly making our way to go completely paperless.   Your E-Invoice will be...
Fri, Jun 7, 2024 at 2:27 PM
Why was my COD order cancelled?
Fri, Sep 24, 2021 at 12:27 PM
What does it mean when my item is Out of Stock?
Fri, Sep 24, 2021 at 12:39 PM
What does it mean when my order is confirmed?
Fri, Sep 24, 2021 at 12:31 PM
How can I update or cancel my order?
At ZALORA we strive to offer the best and most flexible fashion experience! We understand that after placing your order, you may have to change some details...
Fri, Jun 28, 2024 at 10:21 AM
DSM Grup Trendyol No Cancellation Policy
Tue, Oct 22, 2024 at 6:00 PM