How can I update or cancel my order?

At ZALORA we strive to offer the best and most flexible fashion experience! We understand that after placing your order, you may have to change some details due to different circumstances. Unfortunately, we are no longer able to update the payment method, voucher application and choice of item/s (color, size, type) after completing checkout.

We may still be able to update your delivery address - find out more here

If your order has not yet been packed or shipped, you may still request for your order to be canceled by contacting our customer service team

Order cancellation is still possible via our Customer Service Team as long as the item(s) in your order is not yet packed. Unfortunately, once the item(s) in your order is packed, we will not be able to accommodate any cancellation requests. Should you still wish to cancel your order, you have the following options:

• Option 1: At the point of delivery, simply inform the rider that you have changed your mind and refuse to accept the parcel. This is the best option if you have opted to pay via cash on delivery or if your item is non-returnable or non-exchangeable.

• Option 2: At the point of delivery, accept the parcel and then request a return for a refund or for an exchange as outlined here. However, please ensure that your item does not fall under the list of non-returnable and non-exchangeable items. If it does, please proceed with Option 1.

Important: 

• If you have already paid for your order, your refund will be processed by ZALORA once the order is successfully canceled or returned to our warehouse. From there, kindly allow the refund time frames stated here in order for the refunded payment to reflect in your account.